Multifactor authentication is not working in Remote Access portal

Published on Jul 24, 2025

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Use the following decision tree to help troubleshoot when a user is unable to configure multifactor authentication (MFA) or successfully enter a one-time passcode (OTP) when logging into Remote Access. See related references below the diagram.

Decision tree for when MFA isn't set up or workng properly in the portal

References

A. Microsoft Authenticator App download and setup

B. Google Authenticator app download and setup

C. Set up MFA for your Remote Access account

D. Modify MFA for a user (Admin only)

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