The Secure Edge Portal allows for centralized management of your nodes, networks, organizations, services, and users. For an overview of the portal’s capabilities, see Secure Edge Portal.
Log in to the portal
When your Secure Edge Portal account is set up, you’ll receive an email asking you to verify your email address. Once verified, use the credentials we send you to log into the Secure Edge Portal.
Type <yourcompany>.secureedge.neeve.ai into your browser, replacing <yourcompany> with your company’s name.
Enter your username and password.
Select Login.
If this is your first login, you’ll be prompted to change your password. Change and confirm your password.
Once logged in, you’ll be directed to the Dashboard.
Change your password
Secure Edge users are prompted to change their passwords every 90 days, but you can change your password at any time.
To change your Secure Edge password:
From the bottom of the Secure Edge Portal left menu, select My Account (the person icon) > My Profile.
Select Change Password. Enter your current password, then enter your new password twice.
The portal will log you out and prompt you to log in again with your new password.
Passwords must include the following:
12-100 characters
At least one uppercase alphabetical character (A-Z)
At least one lowercase alphabetical character (a-z)
At least one number (0-9)
At least one special character (!@#$&*)
You can’t use the same phrase as your email address for your password. In addition, your new password can’t be the same as your last password or similar to your last three passwords.
If you forget your password, select Forgot your password? to reset it. You’ll receive an email with a reset password link in it. The link is good for 12 hours. Note that:
You must use the email address associated with your Secure Edge Portal account in the reset process.
You must have already verified your email address to reset your password through the reset link. If you haven’t verified your email address, you’ll have to contact Secure Edge Support at [email protected] to reset your password for you.