You can enable multifactor authentication (MFA) to enhance security for your organization, which requires a user to retrieve a one-time password from an authenticator app at login. You can configure MFA to be either required or optional for your users.
To configure MFA:
- From the Remote Access menu, select the Org Profile icon. Expand the Org Policy section, which has the settings to manage MFA for your organization.
- Expand OTP Policy, and choose the desired MFA policy:
- Required: Forces OTP authentication for all users. When a user is added or updated, MFA will be automatically enabled and cannot be disabled.NoteSetting MFA to Required will also enable MFA for users using single sign-on (SSO).
- Optional: Allows you to choose whether MFA is enabled or disabled when adding or updating users.
- Disabled: Turns off MFA for all users, removing OTP authentication from their profiles.
The remaining fields on this dialog are configured by Neeve.
- Required: Forces OTP authentication for all users. When a user is added or updated, MFA will be automatically enabled and cannot be disabled.
- Select Update to apply your changes.
If needed, you can disable MFA, which will remove MFA access for all users in your organization.