Neeve Remote Access (formerly View Remote Access) is a cloud-based service that enables secure remote access to industrial IoT (IIot) devices and services (endpoints). This guide provides basic information on using Remote Access, including its purpose, how to log in and access devices, and how to configure the Remote Access portal for users and devices.
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What is Remote Access?
Remote Access is a cloud-based service that manages third-party vendor, technician, and other user access to IIoT devices through a browser interface. It is a centralized tool for secure global management of:
Third-party user access, authentication, and configuration
User and device activity monitoring
Optionally, you can also deploy Remote Access app servers, which are secure virtual desktop instances for hosting OT applications, available as Windows or Linux instances. (For more information, see Remote Access app servers.)
Using this guide
This documentation is for all Remote Access users, including:
Users, such as technicians and third-party vendors, who use Remote Access to reach the set of devices they’ve been granted permission to. See the user guide to learn more about non-administrator tasks.
Administrators who are responsible for configuring and managing users and devices in Remote Access. All of the articles in this guide, besides the user guide, pertain to administrative tasks and features.
Remote Access Portal
The appearance and use of your Remote Access portal differs depending on whether you are a user or an administrator.
User view for device access (vendors, technicians, etc.):
These users, usually third-party vendors and technicians, use the Remote Access Portal to reach your company’s IOT devices that they need to do their work. Once logged into Remote Access, users select devices from the Access section of their User Profile to log in using their device credentials.
Administrator view for user and device management (Remote Access administrators only):
Remote Access administrators have access to administrator tools. The initial Remote Access administrator’s view shows the dashboard, a summary of user sessions and device metrics. The left navigation bar has tab icons for pages that the admin uses for managing users and devices, including:
Dashboard: Find an overview of user sessions and device metrics
Users: Manage and view details about users
Devices: Manage and view details about device endpoints
Groups: Manage and view details about groups (also called roles), which are associations between one or more users and one or more devices
Access and Audit: Find details about user sessions
Org Profile: Manage orgs, single sign-on, or org policy for multifactor authentication
User Profile: Find user settings, device access, and user activity. (Users access devices from their User Profile page.)